Our Turnaround can vary from order to order. As a standard we say up to 10 working days (this does not include Saturdays, Sundays & Bank Holidays).
All orders are handmade to order and this is why we do have the turnaround.
Please do refrain from emailing within the 14 working days asking where your order is as this does take up a lot of valuable time and if your order was not going to be dispatched within the turnaround time you would receive an email.
We use Royal Mail signed for or MyHermes courier which can take 2-5 working days, this is on top of our turnaround/production time. You will be provided your tracking number in your dispatch email, please use this to track your parcel. Once dispatched we do not have any influence on Royal Mail delivery times & can see the same tracking information as yourself from the reference number provided.