Text & Personalisation - Personalisation is completed exactly as written by the customer at the time of ordering, this includes any capital letters, lowercase letters or special characters. Unless a specific font is capitals only your item will be made exactly as written. It is extremely important that you check what you have written/ordered at the time of ordering as this cannot be changed once your order has been placed. We cannot process returns or refunds on personalised clothing that has been correctly made to customers specification. This includes and garment colours & vinyl colours.
Washing Damages – Please refer to our wash care labels and product care guides (both on our care section online & within our parcels) all testing has been completed on every item we sell and we have found zero wash damages when the correct instructions have been followed.
Damages caused by washing will NOT be our responsibility.
Lost Parcels – We do not take any responsibility for lost mail when our courier has provided sufficient evidence of delivery in the form of a signature and/or image of the parcel delivery. We use Royal mail signed for/tracked mail which allows us to have detailed tracking on orders with dates and times of deliveries including signatures. Please be aware that if you claim none delivery despite our courier recording your delivery you will need to wait for a claim to be made to royal mail this cannot be completed until 10 WORKING days AFTER the parcel was due to be delivered. You will be required to sign a legally binding document signed by your self to confirm ‘Denial of Receipt’ to proceed with the claim. We do not refund any orders or amend any orders if this is the case but we will allow a size increase to allow for the claim to process. Please note you will not have to wait the standard turnaround once the claim is processed.